This COVID pandemic has likely increased the number of individuals seeking online counseling in the Philippines.
Mental health professionals have a responsibility to remember that it is possible to miscommunicate or misconstrue messages online.
For example, sometimes if a client has a fear of developing severe mental illness, they may misunderstand something said by a therapist. Check the fictional transcript below:
CLIENT: “This quarantine is driving me crazy! I haven’t been sleeping properly. My fears of having bipolar disorder have gotten worse, especially because my aunt had bipolar disorder and went missing five years ago.”
THERAPIST: “Hello Client, I can understand your concern. This quarantine has really given us a different temporary lifestyle, and some people experience heightened anxiety because of it. It could be possible that you have bipolar disorder but it is difficult to say for sure. Could you tell me a little bit more about your relative who went missing?”
CLIENT: “Oh my god! Please don’t tell me I have bipolar disorder. That is my worst fear and you are just making it worse by saying that I could have it.”
Whereas the therapist suggested that the client refrain from jumping to the worst case scenario, the client selected the passage that seemed most alarming to her. No doubt the possibility of misinterpretation is one of the drawbacks of online messaging psychotherapy.
I therefore recommend that mental health professionals be selective and discerning in providing online messaging therapy. It may be helpful for clients with milder distresses, but the severity of the distress can also increase the likelihood of a misunderstanding between client & therapist.
I suggest that any online counseling in the Philippines informed consent form contain a clear explanation of its possible drawbacks. Therapists may instruct the clients to read every message with a positive, nurturing, and helpful tone. Meanwhile, clients may be reminded to assume positive intent behind the messages of the therapist, even if their inner voice sometimes gets the better of them.